My manager is my coach?
The modern workplace needs coaches and coaching in order to be successful. Just like athletes need to be coached to reach their full potential, employees in the workplace also need to be coached.
The problem most managers have is that although they may know something about coaching e.g the GROW model, implementing a coaching approach in some situations can be a real challenge.
This is especially true if there is an intense or emotional scenario which calls for management intervention. If work hasn’t been done correctly, if there is an engineering issue of customer complaint managers may often resort to authority and command and miss the opportunity to coach. It is at this point that employees learn to discount the attempts by the same manager to coach them in less stressful circumstances. This can result in the manager feeling that a coaching approach is just not effective.
The Coaching Instinct is a two day workshop for managers that reveals how to:
- Identifying appropiate coaching situations
- Frame a coaching conversation with an employee
- Develop a natural reflex for using the two critical skills that all good coaches need
- Reinforce positive adaptations in employee behaviour
- Hand over responsibility back to the employee